jyan9 Privacy Policy — How We Handle Your Data

1. Introduction

jyan9 ("jyan9", "we", "us", "our") operates the online gaming platform accessible at jyan9.pro and is committed to protecting the privacy of all individuals who interact with that platform, including registered players, visitors browsing without an account, and individuals who contact us for support. This Privacy Policy describes the categories of personal data that jyan9 collects, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the period for which it is retained, and the rights available to you in relation to your personal data.

By registering an account on jyan9, making a deposit, or continuing to use the Platform after this Privacy Policy has been published or updated, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the Platform and may request closure of your account by contacting our support team. This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole.

2. Information We Collect

jyan9 collects personal data through several channels: directly from you when you register an account or contact our support team, automatically when you use the Platform, and from third-party service providers such as our payment partners. The categories of personal data that jyan9 may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, and national identification details provided during account registration or KYC verification.
• Contact information: mobile phone number and email address provided at registration, or subsequently updated in your account settings.
• Financial information: transaction history, deposit and withdrawal records, account balance history, and payment method reference details (e.g., the mobile wallet number used for bKash or Nagad transactions). Full payment credentials are processed by your payment provider and are never stored on jyan9 servers.
• Technical information: IP address, device type, operating system, browser type and version, screen resolution, session duration, and pages visited within the Platform, collected automatically when you access jyan9.
• Communications: the content of any messages you send to our support team, including support tickets, live chat transcripts, and email correspondence.

jyan9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from an underage individual, that data will be deleted as promptly as possible and the associated account will be closed.

3. How We Use Your Information

jyan9 processes personal data only for legitimate purposes that are directly connected to providing and improving the Platform, maintaining legal compliance, and protecting the security of both players and the Platform itself. The specific purposes for which your data may be used include the following:

• Account management: to create, verify, and maintain your jyan9 account, including age verification and KYC processes required before withdrawal processing.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records for your account.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited activities, including through automated monitoring systems.
• Customer support: to respond to your inquiries, process complaints, and resolve disputes in relation to your jyan9 account or any transaction made on the Platform.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve the performance, design, and feature set of the jyan9 Platform, including personalising your experience where you have consented to this.

4. Payment Data and Financial Information

When you make a deposit or request a withdrawal on jyan9, your transaction is processed by your chosen payment provider — bKash, Nagad, Rocket, or Upay. The authentication and authorisation of each transaction takes place within your payment provider's own application and security environment. jyan9 receives a transaction confirmation reference and the mobile wallet number associated with the transaction, but does not at any point receive, process, or store your full payment credentials, PIN, or authentication tokens.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained on the jyan9 Platform as part of your account history. This data is used to maintain accurate account balances, to resolve payment disputes, and to comply with our internal anti-money laundering monitoring obligations. jyan9 does not share your individual transaction history with third parties except where required to do so by law or by a payment dispute resolution process initiated by you or your payment provider.

5. Sharing of Your Personal Data

jyan9 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data may be shared with third parties only in the specific circumstances listed below, and only to the minimum extent necessary for the stated purpose:

• Payment service providers: transaction reference data is shared with bKash, Nagad, Rocket, and Upay as necessary to process deposits and withdrawals. Each provider operates under its own privacy policy and is responsible for the data it handles.
• Identity verification providers: where KYC checks are required, identity documents and related data may be shared with a third-party identity verification service operating under confidentiality obligations.
• Fraud prevention and law enforcement: where jyan9 has reasonable grounds to suspect fraudulent activity, or where required by applicable law or a valid legal order, personal data may be shared with law enforcement agencies, financial intelligence units, or regulatory authorities.
• Technology and hosting providers: jyan9 uses third-party cloud hosting and technology infrastructure providers who may have access to data stored on their servers. These providers operate under data processing agreements with jyan9 and are prohibited from using your data for their own purposes.

In all cases where personal data is shared with a third party, jyan9 requires that the recipient maintains appropriate technical and organisational measures to protect the data and processes it only for the purpose for which it was shared. jyan9 does not transfer personal data outside of the region in which it is collected except where necessary to fulfil the purposes described in this Policy and where appropriate safeguards are in place.

6. Cookies and Tracking Technologies

jyan9 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by your browser when you visit a website. jyan9 uses the following categories of cookies:

• Essential cookies: these are strictly necessary for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in during a gaming session, and security cookies that help detect and prevent fraudulent access to your account.
• Analytics cookies: these optional cookies allow jyan9 to collect aggregated, anonymised data about how players navigate and use the Platform. This data helps us improve page performance, identify popular features, and fix usability issues. Analytics cookies do not identify you personally.
• Preference cookies: these cookies remember your settings and preferences — for example, your language selection — so that you do not need to reset them each time you visit the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the Platform from functioning correctly. Non-essential cookies (analytics and preference cookies) can be rejected without affecting your ability to use the Platform's core features.

7. Data Retention

jyan9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. In general, the following retention periods apply: account registration data and transaction history are retained for the duration of your active account plus a period of five years following account closure, to comply with our record-keeping and anti-money laundering obligations. Communications with our support team are retained for up to three years from the date of each communication.

Technical data such as IP address logs and session data is typically retained for a period of 90 days, after which it is deleted or anonymised unless it has been flagged as relevant to an ongoing fraud investigation or legal proceeding. If your account is closed as a result of a confirmed violation of our Terms and Conditions — including fraud, bonus abuse, or underage gambling — relevant records may be retained for longer periods to prevent re-registration and to support any legal action that may be required.

8. Security Measures

jyan9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption on all data transmissions between your device and the jyan9 Platform; access controls that restrict internal access to personal data to employees and contractors who require it to perform their job functions; automated fraud detection systems that monitor account activity for patterns consistent with unauthorised access; and regular security reviews of the Platform's infrastructure.

While jyan9 takes these steps to protect your data, no method of electronic transmission or storage is 100% secure. jyan9 cannot guarantee absolute security and cannot be held responsible for breaches that result from events beyond its reasonable control, including but not limited to sophisticated cyberattacks. You are responsible for maintaining the security of your own account credentials and for notifying jyan9 promptly if you suspect any unauthorised access to your account.

9. Your Data Rights

As a player on the jyan9 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request. jyan9 will aim to respond to all data rights requests within 30 days of receipt. In some cases, jyan9 may need to verify your identity before processing your request.

• Right of access: you may request a copy of the personal data that jyan9 holds about you, along with information about how it is being used.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request that jyan9 delete your personal data. This right is subject to certain limitations — for example, jyan9 may be required to retain certain data to comply with legal obligations or to defend against a legal claim, even after your account has been closed.
• Right to restriction: you may request that jyan9 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where the processing is unlawful but you do not wish the data to be erased.

jyan9 will not charge a fee for handling data rights requests submitted in good faith. However, jyan9 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive, or to decline to act on such requests. Where jyan9 declines a request, it will inform you of the reasons and of your right to raise the matter with a relevant supervisory authority.

10. Third-Party Links

The jyan9 Platform may contain references to third-party services such as payment providers and game studios. Where links to external websites or applications are present, jyan9 is not responsible for the privacy practices or content of those third-party destinations. Each third party operates under its own privacy policy, and you are encouraged to review those policies before providing personal data to any third-party service. jyan9's Privacy Policy applies solely to data collected and processed by jyan9 in connection with the Platform.

11. Changes to This Privacy Policy

jyan9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change the way we share data with third parties — jyan9 will endeavour to notify registered players via the contact details held on their account before the changes take effect. For minor updates (such as clarifications of existing practices or corrections of typographical errors), jyan9 may update the Policy without prior notice, with the updated version taking effect from the date it is published on the Platform.

12. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data security incident, please contact the jyan9 support team using the details below. Our support team is available 24 hours a day, 7 days a week and serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Cox's Bazar, and Mymensingh.

Email: [email protected] (plain text only — this address is not a clickable link). Please include your registered account username in any data rights request so that we can locate and verify your account efficiently. Response times are typically within 24 hours for general enquiries and within 30 days for formal data rights requests.